Course Length: 6 Hours

Overview:
Difficult people are a reality in any workplace, but handling these interactions effectively is a skill that can reduce stress and improve workplace dynamics. This course provides practical strategies to manage challenging personalities, diffuse tense situations, and maintain professionalism. Participants will learn techniques to set boundaries, communicate assertively, and navigate difficult conversations with confidence.

Learning Objectives:

  • Recognize and understand different types of difficult behaviors.

  • Develop strategies to manage and diffuse tense interactions.

  • Communicate assertively and maintain professionalism under pressure.

  • Set boundaries to protect your time and energy.

  • Build resilience and reduce stress when dealing with challenging personalities.

Who Would Benefit:
 This course is ideal for:

  • Professionals who regularly interact with challenging individuals.

  • Team leaders and managers overseeing diverse teams.

  • Customer service representatives handling difficult clients.